Crisis Management

Often referred to as psychological first aid, Critical Incident Stress Management (CISM) is a type of crisis intervention designed to provide support for those who have experienced traumatic events or critical incidents. Critical incidents are defined as events that threaten physical or emotional safety or events that result in physical or psychological harm. CISM involves a highly structured process for helping those involved in critical incidents to share their experiences, vent emotions, and learn about stress reactions and symptoms. It comprises of multiple crisis response components that attempt to address each phase of a crisis situation.